Your order will be delivered via Australia Post in plain packaging. Tracking is provided. Transit insurance in case of loss or damage is provided on orders with a value of $150 or more. Please allow 2-10 business days for delivery within Australia after your order has been dispatched. Orders are usually dispatched within 1 working day after cleared payment is received. Please ensure that all your details are correct and that you have entered the correct shipping address. It is the customer’s responsibility to provide the correct shipping address for an order. If the wrong delivery address is provided, we cannot offer reimbursement for this package.
If your item is damaged during shipping we require you to contact withing 5 working days of delivery and we will work with you to resolve the issue. Please contact us at [email protected] and quote your order number and details of any damage. Please keep all packaging of item.
30 days returns after you have received item. If you're returning an item because you have changed your mind items must be in their original packaging and in the same condition as when you received them. If you don't follow our item condition policy for returns, you may not receive a refund. Please note that return shipping is at your expense. To return an item, please contact us at [email protected] and quote your order number and reason for return. Once we have replied please post to the address advised within 10 business days. All returned items are inspected on receipt and if not in their original condition will be returned to sender. Unfortunately, we can not accept responsibility for items that are lost or damaged in transit. We highly recommend that you return your item with tracking and keep a copy for your records.
As per the ACCC guidelines, in the unlikely event you have received a faulty item, we will either repair, replace or refund depending on the severity of the fault and availability of item. Faulty return postage costs will be covered by Logan Hydroponics. Some of our products come with a manufacturer's warranty. Please refer to product for the warranty details. Receipt of purchase is required for warranty claims.